- How It Works
How It Works
Our on-demand solutions and pre-built layouts are a quick, professional and affordable way to update your BigCommerce store or enhance your online business without the time-intensive process of finding a certified BigCommerce designer or e-commerce expert. Here's how it works.
How to Order
First, browse our store to find the services or products you need. Each service includes a description of what's included, the price for completion and the estimated time it will take us to complete the work. Downloadable layouts will be immediately available for download once you complete your order.
When you find the services you want, simply add them to your shopping cart just like you would when purchasing products at any e-commerce store.
Once you've selected your services, proceed to checkout to complete the process. Create your account, making sure to include an email address and phone number where we can reach you during the project. Enter your billing information, including a physical street address (no P.O. boxes) for your company.
By placing your order, you are agreeing to the terms below:
- You confirm that you are the owner or authorized representative of the BigCommerce store for which you are purchasing services.
- You agree to provide us with access to your BigCommerce store's control panel or provide logins to 3rd party systems so that we may complete the services.
- You acknowledge that no promises are being made about how the services provided may affect your store's performance, conversion rate, traffic, etc. We do not guarantee that any use of our services will increase sales or otherwise improve your website performance.
For on-demand services, we will contact you directly by email or phone to confirm the start date of your services and provide instructions on how to add us to your store to complete the work. Depending on the services you purchased, we may need additional information from you before we can begin work.
Please note that if you provide an invalid email address or phone number and we are not able to reach you, your order will be canceled. If you do not respond to emails or phone calls about your order within one week, we will cancel your order.
Once we have received the information and access we need to complete your services, we will begin work. Should any questions arise or we need to get your feedback on in-progress work, we will contact you by email or phone.
Backup, Testing and Review
If you have requested services that involve making changes to a live website (one that is already accepting orders from customers) or a theme that has already been customized, we will back-up your existing design files (Blueprint) or create a copy of your live theme (Stencil) before making any updates. This will allow us to revert your theme files to their original or previous state if necessary.
All changes made to your store's theme will be tested on the latest versions of major browsers on PC and Mac in multiple screen sizes.
When your work is completed, we will notify you by email. If your services included revisions, we will ask for your feedback and incorporate the changes requested.
We accept Paypal and credit cards (via Paypal) for all orders. You do not need a Paypal account to submit payment.